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Troubleshooting
Why a call didn't route, why a buyer wasn't pinged, and more.
- Call traceCall trace answers "what happened to this call?" in one place. Open Call trace in the menu and search by the caller's number, a ping ID or a call ID. You can also click O
- Why a call didn't routeIf a call came in but no buyer took it, work through these checks in order. Open the call in Calls and expand the row, or look in Bid insights, to see what happened.
- Why a buyer didn't get pingedIf a buyer you expected never received a ping, the cause is almost always in how the target or lead buyer is set up.
- Rejected for no creditIf calls or pings are being refused because of credit, your prepaid balance is at or below $0.00. This is the most common reason traffic suddenly stops.
- Duplicate callers and caps reachedSeveral limits can turn traffic away on purpose. Here is how to spot each one and what to change.
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