Frequently asked questions
Answers about getting started, routing, real-time bidding, leads, billing and security. Each answer links to the full help article.
Getting started
What is CallsFlow Plus?
CallsFlow Plus is a call tracking and routing platform for pay-per-call teams. It covers tracking numbers, call routing, real-time bidding (RTB), lead distribution, buyer and publisher portals, billing, and an AI assistant that sets things up from plain English, in one account.
Help center: Getting started
Who is CallsFlow Plus for?
Pay-per-call networks, agencies and brokers that work with buyers and publishers, and lead generation companies that also run call campaigns. Your buyers and publishers get their own portals.
Help center: Getting started
How do I get started?
Send us a message from the contact page. We set up your account at your own address (yourname.callsflowplus.com), you add credit, and create your first campaign.
Help center: Getting started Campaigns
How does pricing work?
Accounts are prepaid. You add credit by card and usage is deducted from your balance: tracking numbers, connected minutes, calls and pings. Talk to us for current rates.
Help center: How credits work Topping up and zero balance
Calls and routing
How is a buyer chosen for each call?
Each campaign has a ping tree. Targets are tried by tier first; inside a tier the highest bid wins, then the higher weight, then the faster reply. Bids that leave no margin after the publisher payout are dropped.
Help center: Routing and the ping tree
What happens if a buyer doesn't answer?
The call fails over to the next eligible buyer, within the failover limits you set on the campaign. Each target has its own ring timeout.
Help center: Ring timeout, caps and failover
Can I send only certain states or zips to a buyer?
Yes. Target filters check state, zip, area code, caller number, publisher, source, campaign or any tag the publisher sends, with AND/OR groups and shared lists.
Help center: Target filters
How are duplicate callers handled?
Campaigns have a duplicate window and buyers can have their own, so a repeat caller inside the window is not sent again. Daily, hourly and monthly caps limit volume per buyer.
Help center: Caps and duplicate windows Duplicates and daily caps
Are calls recorded?
Yes. Recordings are attached to each call in the calls log and can be played from the row.
Help center: Calls log
Why didn't a call route?
Open the call trace for that caller. It shows the checks the call went through, every buyer that was asked, any filters that applied and each dial attempt.
Help center: Why a call didn't route Call trace
Real-time bidding
Can my buyers bid on calls in real time?
Yes. An RTB target pings the buyer's endpoint on each call. You map the bid, the number or SIP address to dial and the billable duration from their reply.
Help center: RTB targets
Can publishers on Ringba, Retreaver or CallGrid send me calls?
Yes. Give them the campaign's ping URL. Each bid returns one of your numbers to transfer to and, when SIP is on, a SIP address unique to that bid.
Help center: Ping URLs and the spec sheet Routing and the ping tree
When is revenue booked on an RTB call?
You choose per target: when the call passes the buyer's billable duration, when the buyer answers, or only when the buyer confirms a sale.
Help center: RTB targets
Leads
Do you support ping/post for leads?
Yes. Publishers can ping and post or post directly, and each lead is sent to your lead buyers in the format each buyer asks for.
Help center: Ping, post and direct Lead buyers
Can I test a lead buyer before going live?
Yes. The test console sends a sample ping and post to the buyer and shows the full exchange. Tests never touch bids, leads, reports or money.
Help center: Lead test console
AI assistant
Can AI set up campaigns, buyers and targets for me?
Yes. Describe a campaign in plain English, or paste a buyer's API doc, and the setup assistant drafts the campaign, buyers, targets and routing, or a lead buyer's spec, for you to review and create.
Help center: Setup assistant
Does the assistant change anything without my approval?
No. Nothing is saved until you click Create, everything is created paused, and API keys or passwords are never filled in for you.
Help center: Setup assistant
Can I ask questions in plain English?
Yes. The support chat answers how-to questions from the help center and links the articles it used. For account questions you can open a ticket from the chat.
Help center: Support chat
Billing, portals and security
Do buyers and publishers get their own logins?
Yes. Invite as many people from each company as you need and revoke access at any time. Each partner sees only their own calls, campaigns and invoices or statements.
Help center: Users and invites
How are invoices and statements made?
Each buyer and publisher is billed weekly, twice a month or monthly. Invoices and statements come from the calls themselves, include credits and adjustments, and can be printed, saved as PDF or downloaded as CSV.
Help center: Disputes, reconciliation and billing cycles
How do disputes work?
A buyer disputes a call from their portal inside the window you set. You accept, give a partial credit or reject it, and can take the payout back from the publisher at the same time.
Help center: Disputes, reconciliation and billing cycles
Can I screen callers against a TCPA litigator list?
Yes. Connect your own TCPA litigator, Do Not Call or line-type provider. Callers are checked before any buyer sees the call, and every lookup is logged.
Help center: Data screening (TCPA litigator and other checks)
What happens when my balance reaches zero?
New calls and pings are refused until you top up. If the balance stays at zero, numbers are put on hold and released after a week.
Help center: Topping up and zero balance Rejected for no credit
How are accounts kept secure?
Every sign-in uses a password and a one-time code, and you can remember a trusted device for 30 days.
Help center: Two-factor and security