The Calls page lists every call that reaches your campaigns, with who called, where it went, and what it earned.
Live and finished calls
At the top, Live now shows calls in progress and Total calls shows the count for your filters. Live calls show how long they have been ringing or connected. Use Refresh to update the list, or the auto-refresh toggle beside it to keep it updating.
Filtering
Narrow the list with the drop-downs:
- All campaigns, All publishers, All sources.
- Any status: ringing, completed or failed.
- A date range picker.
- How many rows to show: 50, 200 or 500.
To find one call, type a caller number, call ID, ping ID or bid ID into the search box and click Search. It lists matching dial attempts.
What each row shows
Time, caller, campaign, publisher, source and tags (extra values the publisher sent), then the buyer who took the call, Via (the route used), status, seconds, Revenue, Payout and Margin. If the call was recorded, a link to the recording appears under Rec.
Expand a row to see its events: each ping, bid and dial step, so you can see why a call went where it did.
Disputes and adjustments
If a buyer or a publisher disputes a completed call:
- Click Dispute on its row.
- Enter a Note (required).
- Save.
Open disputes show an open badge. Click Resolve when it is settled. You can enter an Adjustment (signed cents, blank = none) and choose Against: buyer or publisher. Adjusted calls show an adjusted badge, and the adjustment is included in your revenue and payout figures.
Dashboard
The Dashboard gives the same numbers at a glance: Calls today, Revenue, Payout, Margin, a Ping funnel for the last 24 hours showing what happened to your pings, and Recent activity.
Related
Still stuck?
Ask the support chat inside your account, or send us a request.